1. About us and these terms
This website is operated by CLB CLEANEQUIP LTD under the trading name Lanceman. These terms apply to use of the website and to goods and services ordered through it. Additional quotation, hire, installation, credit-account or service terms may also apply. If there is a conflict, the terms expressly agreed for the specific order take priority.
If you are a consumer, nothing in these terms excludes or restricts rights that cannot lawfully be excluded. If you are ordering for a business, you confirm that you have authority to bind that business.
2. Products and specifications
We take reasonable care to describe products accurately. Images are illustrative and colours, finishes, dimensions and component appearance may vary. Performance figures depend on the selected specification, supply conditions, installation, accessories, water flow, fuel or power supply, maintenance and operating environment.
For bespoke or configured machinery, the final written quotation, specification or order acknowledgement records the agreed build. You are responsible for checking it, including pressure, flow, voltage, phase, engine, fuel, tank capacity, payload, vehicle or trailer compatibility, hose and reel arrangements, controls, accessories, site access and intended use, before approving the order.
We may make minor changes required by law, safety, availability or technical improvement where they do not materially reduce function. Material substitutions require your agreement.
3. Prices and VAT
Prices are shown in pounds sterling unless stated otherwise. Both VAT-inclusive and VAT-exclusive prices may be displayed where clearly marked. The total price, applicable VAT, delivery and other charges will be shown or agreed before an order is placed. Obvious pricing or description errors do not bind us; we will contact you to correct or cancel the affected order and refund any payment made.
4. Orders and contract formation
Placing an order is an offer to buy. An automated acknowledgement confirms receipt but does not by itself mean the order has been accepted. A contract forms when we issue an order acceptance, accept a deposit for an agreed build, dispatch standard goods, or otherwise confirm acceptance in writing.
A purchase order number is an administrative reference and does not override these terms or an agreed quotation unless we expressly accept different terms in writing. We may refuse or cancel an order before acceptance, including where goods are unavailable, a price is wrong, credit approval is not obtained, delivery is impracticable or the order appears fraudulent or unsafe.
5. Payment
Payment is due using the method and timetable shown at checkout or in the quotation. Bespoke builds may require a non-refundable deposit to the extent it reflects work performed, committed materials and irrecoverable costs, with the balance due before dispatch, collection or installation unless agreed otherwise.
Approved trade or distributor accounts may be offered 30-day invoice terms, credit limits and customer-specific pricing. These facilities are discretionary and may be suspended or withdrawn if invoices are overdue or account conditions are not met. We may charge statutory interest and recovery costs on late business payments where permitted by law.
6. Delivery, collection and installation
Delivery estimates are not guaranteed unless expressly agreed. We will contact you if there is a material delay. Consumers retain their legal delivery and cancellation rights. For business orders, time is not of the essence unless expressly agreed in writing.
You must provide accurate access, unloading, power, water, drainage, ventilation, vehicle and site information. Unless included in writing, delivery does not include offloading, positioning, plumbing, electrical work, commissioning or training. Electrical, gas, fuel, pressure and vehicle work must be completed by competent persons and comply with applicable requirements.
7. Ownership and risk
For consumer orders, risk passes when the goods come into your physical possession or that of a person you nominate. For business orders, risk passes on delivery to the agreed location or collection by you or your carrier, as applicable.
For business orders, ownership of goods remains with us until all sums due for those goods have been paid in full, to the extent permitted by law. Until ownership passes, you must keep the goods identifiable, protected and insured and must not dispose of them other than in the ordinary course of business.
8. Inspection, operation and maintenance
Use equipment only for its intended purpose and in accordance with manuals, training, warning labels and applicable safety rules. Carry out required checks and maintenance, use suitable water, fuel, oil, chemicals, consumables and electrical supplies, and do not bypass safety devices. Pressure-washing, steam, fuel, electrical and chemical systems can cause serious injury or damage if misused.
Damage caused by incorrect installation, contaminated or inadequate water supply, freezing, scale, unsuitable chemicals, dry running, misuse, neglect, unauthorised alteration or failure to maintain may not be covered by a commercial warranty. This does not affect consumer rights that cannot lawfully be excluded.
9. Faults, warranties and after-sales support
Any written manufacturer or commercial warranty is additional to, and does not replace, mandatory consumer rights. Warranty duration, exclusions and claim procedure are those supplied with the product or quotation. Contact us promptly with the order number, serial number, fault details and supporting images or video. Do not continue operating equipment where doing so may be unsafe or may worsen damage.
10. Cancellations and returns
Consumer cancellation and return rights are set out in our Return and Refund Policy. Business orders, specially ordered items and bespoke builds may be cancelled only with our written agreement. We may require payment for design, labour, components, supplier commitments, restocking, transport and other losses reasonably caused by the cancellation.
11. Website use and intellectual property
You may use the website for lawful personal or business purchasing and information. You must not interfere with security, misuse accounts, introduce malicious code, scrape the site excessively, copy substantial content, impersonate another person or use the site fraudulently.
Website content, branding, product names, graphics, photographs, text, drawings and configurator materials belong to us or our licensors and are protected by intellectual-property laws. No rights are transferred except the limited right to use the website normally.
12. Liability
Nothing excludes liability where exclusion is unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights.
If you are a consumer, we are responsible for foreseeable loss or damage caused by our breach or failure to use reasonable care and skill, but not business losses. If you use products for commercial purposes, the business limitations below apply.
For business customers, subject to liabilities that cannot be limited, we are not liable for indirect or consequential loss or for loss of profit, revenue, business, contracts, anticipated savings, goodwill, production, use or data. Our total aggregate liability arising from an order will not exceed the price paid or payable for the goods or services giving rise to the claim. This limitation does not apply to payment obligations and is subject to applicable law.
13. Events outside reasonable control
We are not responsible for delay or failure caused by events beyond our reasonable control, including supply shortages, carrier disruption, industrial action, utility or network failure, fire, flood, severe weather, epidemic, war, civil disorder, government action or import restrictions. We will take reasonable steps to reduce the impact and will inform you where appropriate. Consumer legal rights remain unaffected.
14. Governing law and disputes
These terms are governed by English law. Consumers may bring proceedings in the courts applicable under mandatory consumer law, including the courts of the part of the United Kingdom where they live where applicable. For business customers, the courts of England and Wales have exclusive jurisdiction.
15. General
If a provision is unenforceable, the remainder continues. A delay in enforcing a right is not a waiver. No third party has a right to enforce these terms unless the law provides otherwise. We may update these website terms, but the version in force when an order is accepted normally governs that order.