Customer equipment support

Register the machine. Simplify future support.

Submit the equipment, serial number, installation and owner details so the Lanceman and CLB CleanEquip service teams can identify it more quickly when support is needed.

01Faster identification

Keep the make, model and serial number together.

02Service preparation

Help the team identify equipment before attendance.

03Correct documentation

Connect manuals and technical information to the machine.

04Future support

Create a clear starting point for repairs and upgrades.

Equipment registration

Add an asset.

This form submits the registration to the Lanceman team. Customer-visible service history requires a connected service-management system and will be introduced separately.

Machine fault assistant

Tell us what the machine is doing. We’ll guide you through safe checks and help prepare an engineer report.

Lanceman Support

Which type of equipment has the fault?

Important safety information

Stop immediately for fuel smells, smoke, exposed wiring, electric shocks, a bulging or damaged high-pressure hose, uncontrolled pressure, severe vibration or a major leak. Isolate power or stop the engine, turn off the water, release trapped pressure and allow hot equipment to cool. Never bypass a safety device.

Add an asset.

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