Delivery areas
We deliver standard products throughout the United Kingdom where suitable carrier services are available. Delivery to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands and other remote locations may require a separate quotation, additional time or restrictions. International delivery is available only where agreed in writing before ordering.
Delivery charges and times
Available services, estimated delivery times and charges are shown at checkout or provided in a quotation. Stocked parcel items are normally prepared after payment and stock confirmation. Heavy, palletised, hazardous, specially ordered and bespoke items require an individual delivery estimate. Build and lead times begin only after the required specification, deposit, artwork, vehicle details and other approvals have been received.
Consumer goods will be delivered within 30 days after the contract is made unless a different period has been agreed. Dates for bespoke machinery, installation or commissioning are estimates unless expressly confirmed as fixed.
Dispatch and tracking
Where tracking is available, details will be sent to the contact information supplied with the order. Some pallet, specialist and manufacturer-direct deliveries use booking calls rather than live tracking. Split orders may arrive separately.
Access, unloading and failed delivery
You must provide a complete address, safe access and a responsible recipient. Tell us before dispatch about restricted access, weight or height limits, stairs, timed booking systems, low-emission requirements, forklift needs or other constraints. Standard pallet delivery is normally kerbside and may not include a tail lift, forklift, offloading, moving the goods inside or disposal of packaging unless agreed.
We may charge reasonable redelivery, storage, waiting, return or specialist-handling costs caused by incorrect information, unavailable recipients, refused delivery or unsuitable access, except where the failure is ours or the law requires otherwise.
Inspection and transit damage
Check the number and apparent condition of packages before signing where possible. Note visible damage or shortages on the carrier record and photograph the packaging and goods. Contact sales@lancemanbuild.com promptly. Reporting quickly helps us pursue the carrier, but it does not remove consumer rights.
Collection
Collection is available only after we confirm that the order is ready. Bring the order confirmation and suitable identification. Machinery must be transported in a suitable vehicle and secured safely. We may refuse loading where the proposed transport method appears unsafe.
International orders
Unless agreed otherwise, the recipient is responsible for import licences, customs formalities, duties, taxes and local compliance. We will confirm the applicable delivery basis in writing before accepting an international order.