Lanceman is a trading name of CLB CLEANEQUIP LTD. CLB CLEANEQUIP LTD is the controller of personal information described in this policy unless stated otherwise.
Information we collect
- Identity and contact details, including your name, business name, billing and delivery addresses, email address and telephone number.
- Order and transaction details, including products, specifications, quotations, purchase order numbers, delivery instructions, payments, refunds and account history.
- Account information, including login details, customer type, distributor or trade status and agreed pricing or credit terms.
- Technical and usage data, including IP address, device and browser information, cookie identifiers, pages viewed and interactions with the website.
- Communications, including enquiries, support requests, reviews, survey responses and records of calls or messages where lawfully retained.
- Service, warranty and installation records, including machine serial numbers, site information, photographs, inspection records and fault reports.
- Marketing preferences and information about how you respond to our communications.
- Credit and fraud-prevention information where you apply for a trade account, credit terms or payment by invoice.
Please do not provide payment-card details by ordinary email. Card payments are processed by our payment providers; we generally receive transaction confirmations and limited card information rather than the full card number.
How we use information and our lawful bases
- To provide quotations, process and deliver orders, build configured equipment, arrange installation, take payment, manage returns and provide customer support. Our lawful basis is performance of a contract or steps requested before entering one.
- To operate trade accounts, assess credit, manage purchase orders and recover debts. Our lawful bases are contract and our legitimate interests in responsible credit and financial management.
- To meet tax, accounting, product-safety, warranty and other legal duties. Our lawful basis is compliance with a legal obligation.
- To prevent fraud, protect our systems, improve the website, understand demand and manage our business. Our lawful basis is our legitimate interests, balanced against your rights.
- To send electronic marketing where you have consented or where the law otherwise permits it. You can opt out at any time.
- To use non-essential cookies and similar technologies where consent is required. See the cookie choices shown on the website.
Who receives information
We may share relevant information with service providers that help us run the business, including Shopify and ecommerce providers, payment processors, banks, couriers, pallet and specialist carriers, installers, manufacturers and suppliers, IT and hosting providers, email and marketing platforms, accountants, professional advisers, credit-reference and fraud-prevention services, insurers and public authorities where required. We only share what is reasonably necessary and require service providers to protect the information.
International transfers
Some providers may process information outside the United Kingdom. Where this happens, we use an approved legal mechanism or another lawful safeguard, such as UK adequacy regulations or approved contractual protections, where required.
Retention
We keep personal information only for as long as needed for the purposes described, including legal, tax, accounting, safety, warranty, dispute and fraud-prevention requirements. Retention periods vary by record type. Order, invoice and accounting records are generally kept for at least the applicable statutory period; service and machinery records may be retained for the useful life of the equipment where needed for safety, warranty or support. We securely delete or anonymise information when it is no longer required.
Your rights
Subject to legal conditions, you may ask for access to your personal information, correction, erasure, restriction, portability or an objection to certain processing. Where processing relies on consent, you may withdraw it at any time without affecting earlier lawful processing. You may also object to direct marketing at any time.
To exercise a right, contact sales@lancemanbuild.com. We may need to verify your identity. You may complain to the Information Commissioner’s Office at ico.org.uk, but we would appreciate the opportunity to address your concern first.
Cookies
The website uses necessary cookies to provide core functions such as checkout, security and account access. With your permission, it may also use analytics, preference and advertising cookies. The live cookie banner and cookie policy should identify the specific technologies in use and allow you to change non-essential cookie choices.
Security and children
We use appropriate technical and organisational measures intended to protect personal information. No internet service is completely secure. Our products are intended for adults and businesses, and we do not knowingly collect personal information from children for the purpose of selling machinery or equipment.
Contact and changes
Privacy enquiries: sales@lancemanbuild.com. Postal address: CLB CLEANEQUIP LTD, Unit B2, Armston Farm Business Park, Broughton Road, Cosby, Leicester, England, LE9 1RD. We may update this policy and will post the revised version with a new date.